Delivery terms

ORDER PROCESSING

All products on our web site are sold and shipped by DietVet.
Orders placed on our web site for "in stock" products are prepared within 1 to 48 hours.
Orders are prepared six days a week, from Monday to Saturday, and shipped five days a week, from Monday to Friday.
Orders are delivered by our logistics partner TNT Express which undertakes deliveries five days a week, from Monday to Friday.

DELIVERY DESTINATIONS

We currently ship to the following countries (in alphabetical order):

AUSTRIA, BELGIUM, BULGARIA, CORSICA, CROATIA, CYPRUS, CZECH REPUBLIC, DENMARK, ESTONIA, FINLAND, FRANCE, GERMANY, GREECE, HUNGARY, IRELAND, ITALY, LATVIA, LITHUANIA, LUXEMBOURG, MALTA, MONACO, NETHERLANDS, POLAND, PORTUGAL, ROMANIA, SLOVAKIA, SLOVENIA, SWEDEN.

DELIVERY TIMES AND METHODS

Delivery times and methods are identical everywhere, regardless of destination.
Orders with a total weight (packaging included) of less than or equal to 1 kg are delivered by air with a delivery time of 24 to 48 hours.
Orders with a total weight (packaging included) of over 1 kg are delivered by road with a delivery time of 48 to 72 hours.

DELIVERY RATES

We charge a flat delivery rate of 8,90€ incl. VAT. This price includes the costs of packaging and preparing an order, whatever its contents.
However, in some countries delivery is subject to an extra fee which is added to the cost of delivery. This supplement is made clear on the shopping cart page in the drop-down menu which lists the countries we deliver to.
If the postcode of the delivery address is on the list of "remote areas" compiled by our logistics partner TNT Express, a flat fee of 20,00€ incl. VAT is added to the cost of delivery. Click here to access this list.

FREE DELIVERY

Given the nature of the products sold on our web site, each order requires special treatment and Express delivery. For these reasons we only offer free delivery on orders of or exceeding 99,00€ incl. VAT.